How can we help?
This is where every request to DJMCServer starts — whether you rent a server from us or play on one of ours. Search the knowledgebase first; a good number of questions are already answered there. If you need a person, open a ticket and someone on the team will pick it up.
Start in the right place
I rent a server from DJMCServer
Hosting customers — billing, control panel, and server issues
- Server won't start, keeps crashing, or is unreachable
- Plugin, mod, or modpack installation and conflicts
- Control panel access, SFTP, and backups
- Plan changes, upgrades, renewals, and invoices
- Migrating an existing world or server to us
I play on play.djmcserver.com
Players — accounts, gameplay, and in-game problems
- Can't connect, or getting an authentication error
- Items or builds lost to a crash, rollback, or bug
- Reporting griefing, cheating, or chat abuse
- Ban appeals and mute appeals
- Ranks, perks, and store purchases that didn't apply
Before you open a ticket
Tickets that arrive with the details below usually get resolved in a single reply. Tickets without them turn into a day of back-and-forth before anyone can even start looking.
If you're a hosting customer
- Which server — the name or ID exactly as it appears in your control panel
- The exact error — copied from the console or crash log, not described from memory
- When it started — date and rough time, plus your timezone
- What changed — a plugin added, a version bump, a config edit, a restart
- What you already tried — saves us repeating it back to you
If you're a player
- Your username — spelled exactly as it appears in game
- What happened — in your own words, including anything on screen
- When — date and approximate time, plus your timezone
- Where — coordinates and which world, if it happened somewhere specific
- Screenshots — attach them to the ticket; they settle most questions instantly
Common requests
Getting started
First steps, connecting, and how the basics work.
Server and connection issues
Crashes, downtime, lag, and connection errors.
Accounts and access
Logins, panel access, bans, and appeals.
Billing and purchases
Invoices, plan changes, ranks, and refunds.
When you'll hear back
These are targets, not guarantees. We'll always tell you if something is going to take longer than expected rather than leaving you waiting.
| Request type | First reply | Hours |
|---|---|---|
| Server down or unreachable | PLACEHOLDER | PLACEHOLDER |
| Billing and account questions | PLACEHOLDER | PLACEHOLDER |
| Technical help and configuration | PLACEHOLDER | PLACEHOLDER |
| Ban and mute appeals | PLACEHOLDER | PLACEHOLDER |
| Feature requests and feedback | PLACEHOLDER | PLACEHOLDER |
How we reply. Everything happens on the ticket, and you'll get an email each time we respond. Replying to that email adds your message to the same ticket, so please keep the subject line intact. If you don't see anything from us, check your spam folder and add our address to your contacts — and you can always come back here and use Check Ticket Status to read the thread directly.